Provide Exemplary Customer Service to Farmworkers - Perform Better on the Job Series

Farmworker family

Here, we offer you resources useful in providing excellent customer service to Migrant and Seasonal Farmworkers (MSFWs).  It is important to gain a better understanding of MSFWs and their dependents, so you can serve them more effectively and efficiently.  This resource page directs you to such materials.

    Resource Directory

This directory provides contact information for NFJP grantees, SMAs, and other stakeholders working with the farmworker community.  Feel free to email  nma@dol.gov or nfjp@dol.gov for questions about the Directory.

    Children in the Fields 

This presentation, part of the 2014 Association of Farmworker Opportunity Grants (AFOP) Mini-Conference, contains valuable information for providing quality customer service to children in the fields — farmworker dependents.

    NFJP Innovations in Action

Please see the Innovations in Action Instructions document to the left for more information that can help you provide high quality customer service to MSFWs.

    Various NFJP Program Tools

A number of other tools and resources are linked to the left for you to learn techniques and resources to make your customer service in the NFJP program more effective.

    Agricultural Upgrades: New Opportunities in Agricultural Careers for Farmworkers

Review the presentation in the link to the left for more information on how to get career information to help you provide sound career guidance to farmworkers.

    Putting LMI to Work in Employment and Training Programs - Using Labor Market Information in Service Delivery for National Farmworker Jobs Program Grantees 

View these training modules for how to use workforce information for data-driven case management, career decision-making and strategic planning to better serve your MSFW customers.

Content Information

Content Type: Resource
Topics: Basic Skills - General | Literacy - General | Career Pathways - General | Certifications - Industry Recognized Certificates | Career Technical and Vocational Education | Competency Models | Credentials | Education - General | Occupational/Technical Training | Small Business Development | Business Services - General | Employer Engagement | Career Information - General | Counseling - General | Skills Transfer | Dislocated Worker Services - General | Job Readiness Services - General | Workplace Safety | Soft Skills Training | Job Placement - General | Labor Exchange | Reemployment - General | Assessments - Customer Needs | Case Management - General | Eligibility | Follow-up Services | Individual Employment Plan | Individualized Service Strategy | Intake/Registration | Recruitment/Selection of Participants | Retention of Participants | Supportive Services/Counseling | Tracking of Participants | Transportation Services | Tuition Assistance | Asset Mapping | Collaboration | Community/Faith-Based Organizations | Education Partnerships | Federal Partners | Health/Human Services | Integrated Programs/Services | Labor Organizations | Leveraging Resources | Memorandums of Understanding - MOUs | Partnerships - General | Program Integration - General | Customer Satisfaction | Outcomes | Goals | Performance Accountability - General | Service Goals | Leadership | Planning Policy Governance Leadership - General | Sustainability | System Building/Change | Workforce Investment Boards | Youth Councils | Appeals/Complaints | Accessibility | Accommodations | Communication/Outreach | Civil Rights/Equal Employment Opportunity | Personnel/Staffing | Program Design/Service Delivery | Program/Operations - General | Staff-Development/Training | Universal Access
Target Populations: Migrant seasonal farm workers

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Views: 228
Posted: 6/10/2015 8:55 PM
Posted By: Teresa Theis
Posted In: Agricultural Connection
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